50 WhatsApp Business Quick Reply Templates (Copy & Paste)

Quick replies are the difference between answering twelve WhatsApp conversations an hour and answering forty. Below are 50 templates grouped by where the customer is in their journey, so you can lift the ones you need instead of reading the whole list.

Every template uses [square brackets] for the bits you swap out. Replace them once, save the reply, and you never type it again.

How to use these

Three rules make saved replies work rather than feel canned:

• Keep one variable per template. A reply with six blanks takes longer to fill than typing it fresh.
• Match your own voice. Read each one aloud. If you would never say it, rewrite it before saving.
• Name shortcuts by intent, not by number. /shipdelay beats /reply14 every time.

Greetings and availability (6)

1. Hi [Name], thanks for reaching out to [Business]. How can I help today?
2. Hello! You have reached [Business]. We reply between [9 AM] and [7 PM], [Mon–Sat].
3. Thanks for your message. Someone from our team will reply within [30 minutes].
4. Hi [Name] — good to hear from you again. What can I sort out for you?
5. We are closed right now, but your message is in the queue. We will reply first thing [tomorrow morning].
6. Hi! Quick heads-up that we are running slower than usual today. Expect a reply within [2 hours].

Pricing and product questions (7)

7. Our [product] is [price], and that includes [what is included]. Want me to send the full breakdown?
8. Prices start at [price] for [entry option] and go up to [price] for [top option]. Which fits what you had in mind?
9. Yes, we have that in stock. Would you like me to reserve one for you?
10. That one is out of stock right now — the next batch lands [date]. Want me to message you when it arrives?
11. Here is the catalogue: [link]. Tell me which items you are interested in and I will check availability.
12. We do offer bulk pricing from [quantity] units. How many were you thinking?
13. Good question — [product A] is better for [use case], and [product B] suits [use case]. What are you using it for?

Orders and payment (7)

14. Order confirmed. Your order number is [number] and the total is [amount].
15. To confirm the order, please send [payment method] to [details]. Share the screenshot once done.
16. Payment received, thank you. We are packing your order now.
17. I could not find that payment yet. Could you share the transaction ID so I can trace it?
18. You can pay by [method 1], [method 2], or [method 3]. Which works best?
19. Your invoice is attached. Let me know if you need the billing details changed.
20. Just checking — did you still want to go ahead with order [number]? Happy to hold it until [time].

Shipping and delivery (7)

21. Your order has shipped. Tracking number: [number]. Track it here: [link].
22. Expected delivery is [date]. Courier is [courier].
23. Your parcel is out for delivery today. Please keep your phone nearby.
24. Apologies — your delivery is running late because of [reason]. New expected date is [date].
25. The courier tried delivering and could not reach you. Could you confirm your address and a good time?
26. We ship to [areas]. Delivery takes [timeframe] and costs [amount].
27. Your order has been delivered. Please check everything is in order and tell us if anything looks wrong.

Returns, refunds, and complaints (7)

28. Sorry about that. Could you send a photo of the item so I can get this sorted quickly?
29. That is not the experience we want you to have. I am escalating this now and will update you by [time].
30. You can return it within [number] days of delivery. Here is how: [steps or link].
31. Your return has been received. The refund of [amount] will reach you within [timeframe].
32. Refund processed on [date] to [method]. It can take [timeframe] to show on your statement.
33. We can offer a replacement or a full refund — which would you prefer?
34. You are right, and I am sorry. Here is what we are doing about it: [action].

Appointments and bookings (6)

35. Your appointment is confirmed for [date] at [time]. See you then.
36. Reminder: you have a booking with us tomorrow at [time]. Reply CONFIRM to keep it.
37. We have [time] and [time] free on [date]. Which suits you?
38. No problem, I have moved your appointment to [new date and time].
39. Sorry we missed you today. Want to rebook for later this week?
40. Please arrive [10 minutes] early and bring [what to bring].

Follow-ups and re-engagement (6)

41. Hi [Name], just following up on my last message. Still interested?
42. Circling back on [topic] — did you get a chance to look at it?
43. Your cart is still saved. Want me to hold those items for another [24 hours]?
44. It has been a while, [Name]. We have added [new thing] since you last visited.
45. No rush at all — just let me know either way and I will close the loop.
46. Last nudge on this one. If the timing is wrong, tell me when to check back.

Closing and after-sales (4)

47. Glad that worked. Anything else I can help with?
48. Thanks for shopping with [Business]. If you have a minute, a review really helps us: [link].
49. Marking this as resolved — reply any time if it comes back.
50. Thanks [Name], it was a pleasure. Talk soon.

Where the built-in feature runs out

If you are using the WhatsApp Business app, note that quick replies are capped at 50, with a 25-character limit on the shortcut itself. Fifty covers a solo seller comfortably. It stops working once you sell multiple product lines or run a team, because the categories above alone will fill the quota.

We wrote up the exact limits and the practical workarounds in WhatsApp Business quick replies: the 50-reply limit.

The other route is a browser-based snippet tool that is not bound by the app's quota. QuickFiller works directly inside WhatsApp Web, so you type a shortcut and pick the reply — with no cap on how many you save. You can see the plans here, including a free tier.

A note on tone

The fastest way to make saved replies sound robotic is to send them unedited to every person. The templates above are deliberately short so there is room to add one specific detail — the customer's name, the thing they actually asked about, a reference to the last conversation. That one edit is what keeps a template feeling like a message.